XDC Commutator - FAQ
Welcome to the XDC FAQ page. Here you will find answers to the most common questions regarding our manufacturing processes, ordering details, and quality standards. If you have a question that isn’t listed here, please contact our sales team directly.
XDC specializes in a wide range of commutators, including hook type, riser type, shell type, and planar commutators. We serve various industries including automotive, power tools, home appliances, and industrial motors.
Yes, absolutely. We are a custom manufacturer. If you provide us with your technical drawings (CAD/PDF) or physical samples, our engineering team can design the mold and manufacture the commutator to your exact specifications.
We strive to be flexible to support our clients. generally, our MOQ is 100 pieces for mass production. However, for new projects, we accept smaller trial orders to validate the quality and market response.
We are committed to international quality standards. XDC is certified with ISO 9001. Additionally, our products comply with RoHS and REACH environmental regulations to ensure they are safe for global markets.
Yes, we take intellectual property protection very seriously. We are more than willing to sign a strict NDA (Non-Disclosure Agreement) before receiving your drawings or samples. Your proprietary designs will remain confidential and will never be shared with third parties.
Quality is our core value. Our QC process includes:
- Incoming Material Inspection: Checking copper, molding powder, and reinforcing rings.
- In-Process Inspection: Automated checks during the molding and machining process.
- Final Testing: Every batch undergoes spin testing (for bursting speed), High-Pot testing (dielectric strength), and dimensional checks using CMM equipment before shipment.
We use export-standard packaging designed to prevent corrosion and physical damage.
- Inner Packing: Commutators are placed in plastic trays or specialized anti-rust vacuum bags.
- Outer Packing: Reinforced corrugated cartons.
- Palletizing: For sea shipments, cartons are stacked on fumigated wooden or plastic pallets and wrapped with shrink film to ensure stability and moisture resistance.
Our lead times depend on the project stage:
- New Mold/Tooling Creation: Approximately 35-45 days.
- Mass Production: Generally 15 days after order confirmation, depending on the order volume.
We are flexible and can work with FOB, CIF, EXW, or DDP. We are located near major ports in China, allowing us to easily arrange sea freight, air freight, or express courier (DHL/FedEx) for urgent sample delivery.
Yes. Once the mold/tooling is paid for or if we have existing stock of standard parts, we provide free samples (usually 5–10 pcs) for your testing and approval. You typically only need to cover the courier shipping cost.
Our standard practice is T/T (Telegraphic Transfer).
- For Tooling: 100% prepaid.
- For Goods: 30% deposit upon order, and 70% balance before shipment or against the B/L copy. L/C (Letter of Credit) is also negotiable for large volume orders.
XDC stands behind our quality. If you discover any defects caused by manufacturing issues, please provide us with photos/videos and a test report. We will analyze the root cause immediately and provide replacements or a credit note in the next shipment.
